1. Q: When can I get the price?
A: after we get your inquiry, usually within 2-6 hours. Urgent will be faster.
2. Q:How about your quality of bearings?
A:Our quality of bearings is based on ISO9001 and quality of bearing is our soul.
3.Q:Your company is a factory or trading company?
A:We have our own factory,also doing trade.
4. Q: Can I get free samples for test from your company?
A: YES, Standard samples are available.
5 Q: What is the MOQ of your products?
A: Usually ≥1, According your demand.
6. Q:How long is the lead time?
A: The lead time for sample orders is 3-5 days, for bulk orders is 5-15 days.
7. Q: Will you check these products before shipment?
A: Yes, before shipment products will be strictly inspection on our factory QC Process System.We have a professional QC team.
8. Q: What will we do if If you are not satisfied with the product?
A: If have any abnormal, Please contact us at first time, we will immediately processing.
9. Q: How long will you response for our problems?
A: We will respond within 1 hour. 24 hours to solve your problem
10.Q:What's your after-sales service and warranty?
A: We promise to bear the following responsibility when defective product is found:12 months warranty from the first day of receiving goods;
11.Q:How to place orders?
A: 1. Email us the model, brand and quantity, consignee information, shipping way and payment terms;
2. Proforma Invoice made and sent to you;
3. Complete Payment after confirming the PI;
4. Confirm Payment and arrange production.
12.Q:Could you tell me the materials of your bearings?
A:Chrome steel, carbon steel, and stainless steel,
ceramic and plastic material.
13.Q:Do you supply door to door service?
A:By air or express(DHL,FEDEX,EMS etc.)
14.Q:Payment:
A:1) TT, 30% deposit , 70% before shippment.
2) L/C at sight. (high bank charge, not suggest , but acceptable )
3) 100% Western Union or Paypal in advance.
(specially for air shipment or small amount)
15.Q:Shipping:
A:1) Less than 45 KGS, we will send by express.
( Door to Door, Convenient )
2) Between 45 - 200 KGS, we will send by air transport.
( Fastest and safest, but expensive )
3) More than 200 KGS, we will send by sea.
( Cheapest, but long time )
16:Why choose BOYU ?
<1>Quality, loyalty and service is our faith!
Deemed continuous improvement as our permanent pursuits.
<2>We have introduced many advanced equipments and mature
techniques,to meet various of customers’ requirements.High
precision, low noise, long-life and excellent reliability are
our product’s features.
<3>We can adjustment the price according to your market
demand’s changes,and also can launch a series of promotional
activities in a bad economic environment.We will do our best to
deal with the problems our customers encountered,in order to
ensure our customers' satisfaction and also improve our better
reputation.